was attentive, polite and answered all questions. He is very
knowledgeable. It was a pleasure to be waited on by him."
"Recommend Cycles de
ORO Bike Shop. They are so nice and really care about you and want
to help you get the best fit! I would recommend to anyone." MWS
"Dale and Woodie:
"Took my first ride around the neighborhood this morning. 50 minutes
went by pretty fast ...My heart rate never got above 95 and mostly
in the low 80’s. The electric intervention via pedaling was very
smooth and quite responsive....Thanks again for all your attention
to my needs." BBl
"I don’t just recommend shopping at CDO, I recommend establishing a
relationship with the staff. They are all super helpful and will not
steer you wrong. I have purchased several bikes here!" JO
stars Google review:
"Best customer service I've received maybe ever. Extremely helpful,
knowledgeable and patient. Walked in at 6:30 on a Friday (they
closed at 7) with my 3 year old son and they were not pushy or
trying to hurry me off. The owner even offered to stay as late as
needed. One of the ladies who worked there even took my 3 year old
son outside, put a helmet on him, and let him ride a bike around the
parking lot while was talking to Dylan about the bike I wanted. I
went to several competitor's before I went to Cycles and I was not
treated the same. I'm a big believer in finding a bike shop before
you find a bike. CDO is my spot now. P.S. I ended up getting the
Giant Talon 3 29er and it has been amazing to ride!" Yorkshire
"If you are looking for a new bike or need repairs. Dale and his
team will be there for you. They go out of their way to meet your
stars Google review: "Great shop full of knowledgeable staff that will be honest w/
you about their bikes vs other bikes they don’t sell. They’d rather
a rider be happy w/ their purchase regardless of shop. That type of
business model and honesty had me come back after going to other
bike shops. Support local."
picked up my new Specialized mountain bike Friday!! Thanks Dale
and team, as always, for the time, expertise, and attention you
all shared with me while I made up my mind! You are the BEST!!"
5 stars Google review: "Recently had a
wonderful experience. Brought bike in on a weekend, knowing it was
doubtful for the repair to be done right then. It was, and at a
reasonable price. Cannot say enough kind words about the staff at
cycles de ORO, and I'm thankful Greensboro has a shop like this."
Crew at Cycles de ORO are always very friendly and knowledgeable
about the products in store. I prefer cycles De Oro to all other
cycle stores in the area. Plus the owner genuinely seems like a nice
On SQUARE: "Got
my rear tube and tire replaced in 5 minutes! Always a pleasure going
to Cycles de ORO!"
service. So friendly and informative!"
5 stars Google review:
have to say, my wife and I ended up here incidentally while visiting
Greensboro. We were new to cycling and thought we would pop in. Dale
and his team were so friendly and helpful, they fielded a lot of our
questions and concerns. They even helped us narrow down what type of
bike we might want for our needs. Long story short, we bought both
of our bikes there and we continue to return (even though we are 3
hours away!). I have made a handful of trips to Greensboro JUST to
go to Cycles De Oro, and it has been worth it every time. Everyone
there is patient, accommodating, knowledgeable, and friendly. I
never feel judged for asking what I think is a stupid question. They
just love bikes and cycling and now I do too. Definitely take some
time to visit Cycles De Oro if you are in the area!" CL
"I want to thank you for a great buying experience I’ve had with
cycles de ORO. You ALL are great. The time you spent with me
yesterday to the time and information Woody and staff gave me today
was top notch. Very professional, informative, kind, and a pleasure
to do business with. As a first time customer, I will be a return
customer. Thanks. " SP
5 stars Google review:
trying 2 other bike shops, finally found cycle de Oro. They were
able to repair and tune my derailleur and brakes, something that
both other mechanics could not figure out. So yes, it's where I am
going from now on. Thank you for getting me back on the road" RB
best cycling shop"
5 stars Google review:
"Awesome place. Great value on bikes with expert help" DW
5 stars Google review:
"Great bike shop, the folks are so much fun... I should pay them for
the entertainment they provide..." WS
"Dale, I just wanted to let you know
that I really enjoyed the "Tool School", and am glad that I
participated. You did an excellent job with the class. If you
have other classes in the future (such as the "Advanced" that you
mentioned), I would be interested in participating." TS
"Best shop; EVER! I been buying bicycles here since 1986. Dale and
team have serviced my bicycles as I’ve moved through 3 states.
Classic bicycles line the walls. Love to visit." EK
"...I want to thank Woodie for the great job on my Cannnondale
Synapse 6. All the repaired parts are working great. The bike
rides and functions like a new bike. The shifting is super smooth,
there is no more chain slippage, and the new shift lever is great,
too. The rear derailleur is quiet, as is the rear hub, and there is
no more chain "rattle." You guys are the best in the business that
I have dealt with, so thanks again, from a very happy customer." PC
FaceBook review: "Cycles
de ORO are miracle workers! After training all summer for Tanglewood
and having my bike taken in three times at another cycle shop, my
bike was in terrible shape for this weekend. Woodie diagnosed my
problem and even pulled parts from his home to fix my bike for this
weekend. That is way and above
and above customer service. Kudos to this awesome
Squarereview: "A great independent bike shop."
5 stars Google review:
"This past weekend, I had the pleasure of speaking with Woodie who
was extremely knowledgeable and took the time with me and my husband
to discuss the perfect type of bike for me. It was so meaningful
because he took into account that I'm going through chemo and
although we did not purchase this past weekend, we'll be back! He
made such an impression on us that I had to write a review! Thank
you for being awesome at what you do!!!" STL
friendly and helpful. No pressure just good information and
5 stars Google review:
"We shopped several bike stores before purchasing at cycles de ORO.
They were very helpful but not overbearing. It was a great
love going into Cycles de ORO! Bought my 1st bike there without
knowing anything about bikes. Got great help and lots of guidance!"
to cycles de ORO in Greensboro. Talk to Dale (owner) Steve
(mechanic) or Ben (mechanic and sales) All very good dudes that will
set you up. cycles de ORO is the oldest bike shop in G'boro...does a
lot for the community unlike the "Performance Walmart box store" JD
On Facebook: "outstanding!"
5 stars Google review:
my first real bicycle here. Great people to work with. The bike
mechanics are very knowledgeable. I have recommended several of my
cycling buddies" IM.
5 stars Google review: "Love this place! Excellent customer service, competitively priced,
and great turn around time on maintenance! I definitely recommend
cycles de ORO for all your Specialized/Giant brand needs and wants!" JW
5 stars Google review: "Very
helpful. Explained everything to me. Made some adjustments beyond
what I knew I needed. Nice folks!" SH
Square review: "Cycles de ORO shows an
intense passion to provide their customers with top quality products
from bicycles to any accessory. Love these biking professionals and
their dedication and service to everyone young or old. I have
witnessed continuously for over 30 years the best customer service,
best quality products, and a fun experience each time I walk inside
- "Have been coming here since I was a little girl & they were
located next to the Janus Theatre, awesome customer service!! They
were nice enough to help me fill my jogging stroller tires! Dale
- "Great people,
very knowledgeable, locally owned and the catalyst behind cycling.
What more can you ask! Support them!!!!" NB
- "A great cycle shop with very
knowledgeable staff. I am honored to be a part of the Velo club." AJ
-"Great bike shop and staff.
Steve is the best campy mechanic I know. The people that can rebuild
a campy shifter are rare and his the best there is." TG
bike is a dream to ride! The Super Record Crank shifts beautifully!
Precise yet smooth" CN
"I went by to pick up something I ordered; they called me as soon as
it came in. Everyone there is friendly and helpful! The item was
much cheaper than I expected, too!" SW
5-stars "Great selection and service!"
5 stars Google review: "Drove up from Danville Virginia to look a a Giant bike
that I had researched online....I had narrowed my search between the
2018 Cannondale Trail 5 and the Giant Talon 2..... We arrived just
as they were opening on a rainy Tuesday morning... They’re were
several people already waiting for them to open the doors...
My friend and I saw the Giant Talon and went right to it, as Woody
the bike mechanic began to assist the other customers.... Ben the
salesman greeted us very politely and told us that he would be happy
to answer any questions that we may have about the bike... I asked
if I could take it for a spin....even though it had been raining he
agreed... I feel in love with the bike after riding it...
I came back inside I must have asked about a hundred questions....
Ben and Woody answered every one of them even though I didn’t
purchase the bike at the time because at the time they only had the
large frame in stock and my size is right at the cut off from medium
to large... I wanted to talk to my friends who ride often to get
their opinion before making a decision... I even called back several
times and, even though they were busy Ben and Woody took the time to
deal with me and my questions.
story short, I returned today to purchase and pick up the bike and
the minute I walked through the door I was greeted by a friendly
Gentlemen with an apron on... Turns out it was the owner Dale. He
was as friendly as they come... Ben was there and they had the bike
ready for me... I had a great conversation with Dale, truth be told
I could have sat there and talked to him all day... he was that
In conclusion, my experience with the whole cycles de ORO was
nothing short of Stellar!!! I would definitely recommend them to
anyone who is interested in purchasing a bike or needing service for
a bike." EB
"(I am) going to ride to work and back, and around-
about 8 to 12 miles a week weather permitting. Love the shifters and
the brakes are great. Thanks again for the time you put in..." SF
Via email: "Awesome
service, knowledgeable staff, great experience ...." Anonymous
"Dale has run our local bike shop since 1975. He and his staff are
some of the best in the business. No matter what I need I can get it
from him. cycles de ORO is a huge part of cycling in our area
sponsoring rides and doing volunteer work." S
"Great shop with fast, friendly service. These guys helped me get my
daughter's bike back on the road. If you're looking for a new bike
or have a bike that just needs some TLC then this is the place for
you and your team for the all around positive customer service
experience with the purchase of the Specialized Tarmac. You truly
care about your customers and the bike is incredible. I'm already
closing in on 900 miles and the performance of the bike is truth in
advertising. The combination of frame geometry with lateral
stiffness lets you layout the power on flats, rolling hills and
climbs. Plus the paint job looks cool!" DM
bike rides great! Thanks, Dale! I put in a quick 5 miles when I got
"To all, My husband and I purchased two Giant bikes back in the
winter. First off, thanks for the friendly customer service (Dale
and Ben). We are new to cycling so we are learning as we go. I had
some questions after our first ride and called the store. Woodie
spent quite a bit of time giving me some great tips on hill
climbing, cadence, etc. Thanks! The week before last I brought my
bike in with a "squeak" in the brakes. Steve spent a great deal of
time working on it and eventually replaced the necessary parts to
ensure it would work properly. Thanks!
We enjoyed a beautiful ride today on the Greenway. Cycling has
definitely been a great addition to our lives." M&A.
- "Excellent Customer Service! Thank you."
experience! Everyone was super personable and answered all of our
questions. Looking forward to using our new rides! :)"
Via email about
frame refinishing: "Dale, The bike looks
fabulous - better than new. I am guessing I will now have to buy a
whole bunch of new parts to match the improved condition of the bike
- dirty jeans won't work. Will send you some photos. Thanks much!"
for quality service and caring about the results
You’ve got my vote." KL
"Woody is a great help. He went over and beyond any
customer service standards to help me find a pair of shorts and to
talk about mountain bikes. It is always a great experience stepping
foot inside your store. Keep up the great work!"
"I Love the new shop layout!"
place. Always has been!"
was personal, competent and well informed. My purchase will not be
gallow'ed by buyers remorse! Parking and exiting the lot was a
"We would like to thank Dale and all of the staff at Cycles de ORO
Bike Shop! The service could not have been better. Dylan loves his
new bike and put it to good use racing on Sunday. Thank you!" MR
You soo much!!
Just wanted to thank you and ALL of your wonderful
staff for helping me choose my equipment and answering all my
questions on my new endeavor back into biking. I hope this will be
the start of a fun relationship with you guys....SEE YA SOON! Oh and
yes I love my bike. Already went on a mile quick ride. Thanks" DY
From Google Reviews:
Bike Shop! I consistently go to see Dale and his team for my bike
needs. They always have treated me with professionalism. I love the
new shop layout, and it is so much easier to move around. I send
anyone who has an interest in cycling to CDO. I do cycle a ton of
miles a year, and teach a spin class -so the question comes up a
lot. The staff will try to match the bike purchase to your needs,
and do not oversell something that you do not need. For those new to
cycling, please do not be thrown off by the prices or variety in
choices. The amount of technology, Service, and quality surpasses
anything that you knew of in the past. The important part to any
purchase is the Service, and CDO delivers!" RB
were a great help-- got my bike finished a day early and even took
it out to my car in the rain!"
was great. He is very knowledgeable and has a great personality." RG
were great and help me find what I want, even offered to change the
handle bars so i could get the bike I loved. Soo much better then
the car dealership-like sales people at the bigger chain bike shops.
And amazing warranty!" TF
"Great bike shop and staff. Steve is the best campy mechanic I know.
The people that can rebuild a campy shifter are rare and his the
best there is." TG
"Great people, very knowledgeable, locally owned and the catalyst
behind cycling. What more can you ask! Support
From Email comments from
"Great team ... to work with!"
for taking care of Darryl in such a short time. He talked about how
great the service was the day before we came."
knowledgeable staff. Warm and welcoming store. 5 star rating from
a pleasure dealing with cycles de ORO. Never underestimate the value
of a local bike shop involved and supporting the local community."
service and very helpful and friendly. I live 90 miles away but it
is worth the drive."
so much for the advice!"
really appreciate your staff
Helping me in every way. Thanks"
On Google reviews:
"5 Stars!" MX
On Google reviews:
just moved to 701 Hill street and Battleground Ave. The new location
looks great so far. The staff is superb. They're extremely
knowledgeable and won't try to over sell you on something you don't
need. They seem to genuinely care about their customers. I'm new to
the world of cycling and they have definitely helped me get started.
So, support this local bike shop even if you can save a buck by
ordering online, because the relationships they have with customers
is worth it." BB
love my new bike. It floats across the road like a magic carpet."
Reviews from Square:
- "Customer Service, Environment, Quality, Wait
Time...Awesome...love de ORO bikes!"
- "Brad was so good, such a help. I cannot praise him enough. Thank
you, thank you, thank you!"
- "Knowledgeable staff!"
- "Woody was great helping us pick out a bike and helmet for our
daughter to use for the I Can Ride program. Thanks!"
- "Friendly and helpful folks!"
"... I returned from the ride today... the
bike rides excellent! I really noticed the (custom by CDO) wheels,
they really coast super efficiently. Everything works so well, the
bike fit is very comfortable! Thanks CDO." PH
Visited Cycles de Oro this morning. Talked with a
salesman and a mechanic. They provided some really good perspective
on a bike purchase. Knowledgeable, helpful, and apparentlyalso
avid bikers" JO
of cycling, and not sure what size, type etc bike to purchase for
what I intended to do the staff
was extremely helpful and knowledgeable. After spending time
answering all of my questions,sizing,
doing a check up on the bike I peddled out of the store and couldn't
be happier!" FK
"Dale, I just wanted to comment again on how much I am enjoying my
new bike. Also, I was talking to Woodie about how the set up is
"When I purchased the new Tarmac, Woodie took the measurements from
my SL2 Tarmac and started setting up the new bike. Once he did this
he suggested a minor change or two that he thought would make a
difference in my riding. I cannot begin to tell you how much of a
difference it did make! First of all, the geometry on the new Tarmac
was slightly different than the SL2. Woodie suggested a few changes
that would address this. This "custom fit" could not have been any
better and this was just by looking at me and the set up I had!! Not
only can I tell a difference, but I have had friends who ride with
me that have mentioned how much better I am riding."
"I cannot stress enough, that if you are doing any riding at all,
that getting your bike custom fitted will make an unbelievable
difference. I know....I just experienced it myself. So do yourself a
favor and get Woodie to look at you and your bike. It is an
extremely small price to pay to gain such a huge advantage."
"Again, thanks for all that you did for me and do for the cycling
community! Sincerely, JR"
"When I lived in the Greensboro/High Point area we
used this bike shop exclusively for ourselves and our children.
Always top notch service. Recently this business went above and
beyond for customer service. Having purchased a bike for my wife
there about 21 years ago - I took it in because of a cracked frame.
They said it was under warranty and returned it for a replacement at
no charge. How often does that happen today. Hats off to a great
business --- perhaps that is why they have been in business for so
On Google reviews:
"Nothing but good things to say about this shop. I
went there for a tune up on an old bike and it didn't work out like
I'd hoped after paying for it. The owner, no questions asked, gave
me the credit towards a new bike, which I gladly bought from them.
The bike came a week faster than they said it would and I've never
been happier. 5 star experience from a 5 star staff and business. I
will be doing my business here from now on." HS
"Love this place, Walked in here
because my cousin worked here and got my first "real mountain bike"
I have had that bike for 10 years now. This bike has been flawless
thanks to these guys service center. I fell off from riding my bike
for a few years and have deiced to get back into it. And I was ready
for a upgrade. I walked in the shop this week for the first time in
a couple years and the owner spotted me knew who I was gave top
notch customer service. Next thing I know I am walking out the shop
with a smile on face and the receipt to a new Specialized MTB that
is on order. Guys like Dale and Ben are why regardless of how big or
small my bike needs are I will only come to these guys."
On Google reviews:
" A TRUE Local Bike Shop!
I was in the market for a new mountain bike and had been searching
in my local area and I just could not find what I was seeking ....I
drove an hour from Carrboro, NC to make the purchase and was not
disappointed. They had the bike tuned up and ready for me and the
purchasing process was very personable. I could tell that Dale
genuinely enjoys getting people on bikes.
Also, this is a really cool shop and is as much a museum as it is a
bike shop. The walls are filled with vintage bikes. If you cool old
race bikes, check out this shop!" KN
"Terrific to do business with. Staff
went out of their way to help. Very knowledgeable. The local Chain
store competitors do not have the Experience of the CDO Staff." BF
"Five stars! Best bike shop around!!!
Helpful and friendly front office staff, knowledgeable and efficient
mechanics, wonderful owner. Unsurpassed commitment to the local
cycling community. From the best bikes used by the pros to entry
level bikes, they cover the gamut. Don't buy a bike without visiting CDO." KA
Via email "We have purchased several bikes and quite a few
accessories over the years from "Cycles". If you live anywhere in
the Triad area, this is the place to shop. They have a great staff
and certainly have anything you could possibly need from inexpensive
transportation up to very high end. All the best brands are here."
"Dale Brown, the owner, has also been an extremely active advocate
for the local biking community. This is a wonderful local business
to support!" DU
email "Del and crew are great. Picked up a Giant Talon
there a summer ago. Awesome bike, and their knowledge and assistance
are great." KR
email "I came in today for a new wheel
because I popped a spoke while riding yesterday.
I don't know how times I popped a spoke on my front wheel but
decided to heed advice and get a new wheel. I did not want to spend
a lot of money. I was a little pressed for time. I had a few
"Woodie found me the right wheel at the right price and
hopefully it will hold up better.
I know enough about bikes to fix a few things but rely on you folks
for the rest. I really appreciate that they did not fixate on some
crazy carbon fiber, new age aluminum with spoke from the spine of
walruses...or something crazy and expensive. Hope to see you for fun,
not repairs." FS
"I swung by your shop for a visit
prior to hitting the highway. You have a fantastic shop, both for
new gear and especially for the museum of classic gear you've got.
Woody showed me around ... and my head is still swimming."
"... I really enjoyed your shop and will stop back on my next
trip down there ... I've been in some pretty cool bike shops (Velo
Classique, George Garner Cyclery, Cycle Smithy, etc.) but yours is
as cool as any in the country..." MH
"...(for Christmas) I received my new Evade
helmet and a pair of black S-Works shoes from cycles de ORO. The
Fit and fashion! The helmet though is awesome! It fits perfect,
(even) better than my Prevail. I might be a bit faster because of
the aerodynamics. It is so quiet in the wind! And the straps don't
flap while at faster speeds. I am very, very pleased with
Specialized, kudos!!" AJ
Via email "Just a quick note to say Thank
You. I picked up the Landshark yesterday morning and took it out
for a cold and sunny ride. It runs just great. Steve, thanks
for adjusting and re-building the bottom bracket and adjusting
and lubricating everything else. The bike is just smooth and fun
to ride and shifts like a dream! Best regards, FK"
"Hey Dale, Just wanted to let you and
your staff at cycles de ORO know how much I am loving my new
Giant Propel custom bike. I really appreciated you taking the
extra time to find just the right frame for me. In addition to
your help, special thanks go out to Woody who was extremely
helpful as I test rode every bike in stock; and also Steve for
not only building up the bike and wheels but for going the extra
mile on the smaller details too. cycles de ORO once again, has
gone above and beyond to ensure satisfaction! Thanks again, AP"
"Dear Mr. Brown: We wanted to 'Thank you' for allowing us to visit
cycles de ORO. It was very nice of you to take time out of your
evening to teach us about bicycles and biking safety. We especially
enjoyed the tire inflation demo, and the "explosion" of the inner
tube! Sincerely, Cub Scout troop 103 - Den 1 Carson, Colin,
Jonathan, Joshua, Michael and Ryan"
Click picture for a larger view
"Dear Mr. Brown: Thank you for allowing us to visit cycles de ORO.
We appreciate your wealth of knowledge on all things cycling, and
your willingness to share that with us. You kept us engaged and
entertained and we learned a lot! Thank you once again for your
time! Sincerely, Cub Scout Pack 103 - Evan, Flinn, Mathew, Nicholas,
Click picture for a larger
Via email "I visited your shop today and it is AWESOME! Your staff was on it
and attentive to customers. " SS
Via email "This new bike rocks! It has already been to Brevard, DuPont Forest,
Umsted Park and Raleigh Greenway and is going to Fiqure Eight Island
Good job to all your great people and you too! Thank you!" AG
Via email "Dale and crew are great. Picked up a Giant Talon there and it's an
awesome bike, and their knowledge and assistance are great." KR
Bicycle shop around" ME
Via email "Dale,
new bike rides like a dream! It seems just as stiff (when you need
it) as the SL2, but is a much smoother ride on rough payment. Just
wanted to say thanks again!" JR
Via email "I bought (some) pedals from your shop but
could not remove the old ones, so your guys got it done quickly
and easily Saturday morning."
"When we moved here last year I wanted to find a nice local bike
shop like I had previously, and I found one...your team is
knowledgeable but not obnoxious. I ask a lot of questions and
they answer & they patiently answer." NT
Via email "Great shop. Staff was very helpful and friendly. Will shop there
Via email "CDO
worked with me on a custom build .... What a great experience
working with the knowledgeable staff. They listened to my wants and
needs and gave me sound advice. The bike they built for me surpasses
all my expectations. It is great to deal with professionals. Thanks!" KW
Via email ".... I
read about the concept of “LBS”, the local bike shop, but until this
year never really believed in the concept. I must say, the way you
and really everyone at Cycles De Oro treats your customers (and
especially me) is a big part why I enjoy cycling so much. When I
started about three years ago buying a first bike more as an
experiment, I had no idea about road cycles, clothes, equipment,
etc. etc. and you and your team got me started without ever making
me feel like an “idiot amateur”. Of course, this year’s project,
the Landshark, was a total highlight and I’m loving every minute on
it! I rode more than 3,000 miles (on both, the old and new bike
combined!) this year and had a blast. On top of that, I find myself
inventing reasons why I should stop by at the shop… " GM
email "A big thank you to Dale and Woodie for an incredible frame design,
John Slawta at Landshark Bicycles for the fantastic workmanship (and
paint job) on the frame and Robert and the team at Cycles De Oro
for a really beautiful build and great attention to detail! This
thing is the best ride I ever had!" FK
BR: "Who is the best fitter in the Triad? I'd even go as far as
Raleigh, if it was worth it."
MR: "I absolutely totally recommend Woody Anderson at de Oro. He is
BR: "Ok. Thanks y'all. Went to see Woodie this afternoon. I am
may be a lot of shops in Greensboro but none of them are as good as
deORO service and they sell the best around!" DC
Video interview with
Via email "Enjoyed a nearly 3 hour bike ride
yesterday in the Stoney Creek area and tested out some of my cold
weather gear like the wool cycling socks I purchased at cycles de
ORO and under my helmet the Tour de Lions knit cap I won as a door
prize this year." DR
email "The new
wheels you built for me with DT Swiss components are
terrific. You spent a great deal of time with me understand my riding
ability and habits prior to recommending replacement wheels."
"My new wheels replace an excellent set; and, actually, I ended up
spending less by following your advice and noticed an immediate
"As you are aware, I support
Cycles de Oro exclusively. The quality of your products, knowledge
of your staff, and legendary integrity, are the reasons I remain
loyal. You never tried to sell me anything I didn't need, and always
cautioned me against spending money unnecessarily."
"All of us who cycle owe you our gratitude for
building Greensboro into a vibrant cycling community." NB
email "I was in cycles de Oro with a buddy looking for a mountain bike for
his wife last week. He is new to the sport and I have been in it
since 1989. Growing up close to Greensboro I bought my first bike
from you back in the early 1990s at your old location. Time passes,
moved all over the country and I live back in Charlotte now."
"When he said he wanted a bike, the first place I suggested he go was
cycles de ORO.
Tracy and you were great. Tracy's personality and willingness to
present product and your knowledge of the product were fantastic. My
buddy and I are both in the furniture business and work daily with
small independent retailers all around the country. We both
commented that if we had more retailers like yourself in our
industry, it would be in a better state."
"... I wanted to pass along the positive when encountered in your
store. Thanks for taking pride in your business and the service you
Via email "Hi Dale. Our ride was successful... Woody was a big help and
gave us good feedback. We appreciate your all you did for us ...
You were mentioned in our church service this morning for your
contributions... Many thanks!" NR
Via email "...everyone was extremely helpful!
... even walked me through the process and explained
everything so I would understand ... And by the way.... This
bike is AWESOME... It's not just a difference of night and
day... It's practically Winter and Summer! It is incredible." JB
email "I enjoyed the Coffee Ride this morning! Thanks for the ride and
the tips...will be back soon!" MMR
a beautiful day for a bike ride! I was having a great time too UNTIL
my chain SNAPPED. I had never had this type of catastrophic failure
happen, and as luck would have it, the break occurred near the far
point of my ride...."
"BIG KUDOS to CYCLES DE ORO for replacing my chain as an emergency
repair so I can ride in The American Tour Bike Ride in Lexington
Saturday morning. This ride raises money for a local children's
home, and I'm planning to do the long route (55 miles) around High
"It's certainly been an interesting day!" LR
Via email "Guys I rode the bike on the greenway Thursday and the
dreaded noise is gone!!! Thanks for getting the part so quick
and getting the bike fixed up! You all are awesome like always!"
Via email "We bought 2 Giant 27.5 bikesSundayfrom
your shop, Tracie was our sales person, she did a great job. We
bought them to use up here in Little Switzerland, and they are a
blast. What cool
bikes! Cheers!" CO
Mechanics are great!" BCM
Via email "... wanted to thank
you...about my (Trek) 5200 and the problem I was having with the
shifters/derailleur throwing the chain off. Since it has been in CDO it has not come off once. I really appreciate it!" JH
"We were out of towners looking to kill time... within 10 mins of
our first visit we fell in love with the place. Awesome customer
service and support. Walked out with some added gear and just a
couple of bikes... Thanks Ben! We are happy owners of a Colnago
Super - Fixie, and a Specialized Rockhopper 29 Mountain Bike!"
"Thank you so much for the great service yesterday, at 5:20 p.m.,
long after you had actually closed. I had no idea you were closed
and assumed you were open til 6. You guys didn't even flinch as I
barged in with my family to buy some handle grips and then go on to
browse bikes for another 20 minutes. Felt like such a doof when I
realized upon leaving that you were actually closed."
"I love visiting your bike shop and sometimes do so just for fun and
to browse. It is you and your employees
who make it such a great bike shop and place to visit."RS
"An awesome Tool School with Dale at Cycles de Oro...I highly
recommend this class! It offers practical, useful hands-on
instruction delivered artistically and enhanced by Dale's amazing
knowledge of cycling history." DF
husband had a great experience as well and is ready to go back for
another round!!" CS
Dale! I really enjoyed CDO Tool school! It was well worth (it)! I
would recommend this to anyone who is interested in learning more
about their bike!" RB
"Congrats on being a top 100 Bike Shop, AGAIN! LOL y'all deserve
Just wanted to say thanks for helping me get back on
the bike. I have been going out 2x a week with my long ride of 35-40
miles. The changes we made to the (bike) have made a big difference.
.... Mainly just wanted to say thanks for your help and advice. "
"I have purchased a few bikes at cycles de Oro over the years. More
than satisfied each time. Excellent service after the sale. I would
recommend to anybody at any level or type of cycling." JH
"...I recently had work done on my bike before and after Cycle NC,
at the shop.
Steve did an outstanding job on all facets of the work. Specially,
after the ride I was 'told' by CNC mechanics I needed to replace
certain parts on the bike. Not so, Steve made some adjustments and
tuned the bike to perfection! He truly exceeded my expectations from
a customer service standpoint. So thanks!" CP
"My wife and I were at your store and purchased a
road bike. The bike has been great. It isn’t very common
that a business can offer integrity, service, knowledge and
enthusiasm at the same time. Your store is able to do this.
I would like to especially thank Woody for his assistance and
patience. Woody’s help was remarkable.
Thanks again and congratulations on running a top notch store."
Via email "I'm new to the area and needed the front break fixed. Walked
in, greeted right away. Problem fixed and breaks adjusted in no
time. The guy took time to show me where to find trails on the
website. On the way out the door I was offered a granola bar... I
think the delivery guy had just dropped his shipment. Anyway, super
nice and knowledgeable people. ...." LA
Via email After a Bike Fit session: "(Woodie)
really helped me. Thanks Woody." SG
Via email "Thanks
guys for another great bike repair. New bottom bracket and chain
work like a charm (better than the rider does). The difference is
sound is like the difference between a 70's diesel engine and a
Via email "I wanted to drop a line and let you know that I had a GREAT
experience at the Tour To Tanglewood! ....I could not have had a
better time! Getting into cycling is one of the best things I have
done and I want to thank you for all of your help in getting me
geared up with the right stuff. I'm not sure I would be where I am
without your help!!" JB
am visiting town on business and broke my seat mast on my bike after
just 2 miles of my very first ride here. Rode 10 miles standing up
to your shop from the hotel and Charles salvaged the rest of my
riding on the trip in 3 minutes with a perfect impromptu repair."
"You guys are a life saver. Was able to ride your
Valentine Day route today and plan on at least 2 more day of riding
before I leave Sunday.
Thank you so much for turning my trip around!"
Via email "Dear Dale,
Just wanted to tell you that the
Coffee Ride Saturday morning was absolutely awesome! Tracey and
Stan and the other fellow whose name I cannot recall right now
were so supportive and helpful. Sherry and I felt completely
comfortable. I had issues with my bike chain popping off and had
my first clipped-in fall, glad to get that over with. Stan
helped me survive the chain issues and my fall (only a tiny
scraped knee, I got lucky!)."
"I just wanted to thank you for
having the Coffee Ride supported by CDO. It is precisely what I
need for Saturdays, and I think it is going to help me
"I also wanted to thank the
shop guys for putting the little "bad husband" on my bike to
help keep my chain on. The guy in the shop also taught me some
things about changing my gears that will help me."
"I just can't thank you enough for
what you all at CDO do for those of us who are new to cycling.
It can be intimidating to get out there and ride, but it is such
bliss and so good for me. You are the best! " MR
"I picked up my wheels today ...my
service experience, I would say it was simply excellent. The two
gentlemen who served me were outstanding and made me feel like a
valued customer. One guy even remembered when I purchased my
bike years ago. I wanted to tip him to show my appreciation but
he refused ...
I'm sorry that I don't remember their names but they are to be
commended for the service provided and their very pleasant
" My wife and shopped around several bike shops in Winston and
Greensboro. We ended up buying from cycles de ORO for a couple of
1) we found a Specialized Hardrock for quite a bit less than we saw
at some other stores.
2) The dude that helped us was easily the
coolest guy we've ever dealt with in any bike shop ever."
"We are not hardcore bikers and sometimes we have felt overwhelmed
or even like other bike shops can come across with a snobbish sort
of attitude. Another review had mentioned all the old bikes that are
hanging around on the walls of the store - I too thought this was a
really nice touch. I felt like I got a little
bike-history-appreciation while I was there. Really nice touch."
"But, one can find a cheap bike anywhere, right? Especially online
if you look hard enough. For us, the reason we dropped close to 700
bucks (bike and a bike rack) was the staff. Very friendly
group. Very knowledgeable. I highly recommend this store - these
folks love bikes and love what they do and it shows." MR
"A big big thank you goes out to the gentleman who fixed my broken
chain and a few other things this morning. Even though he was
totally backed up, he managed to get what I needed done so that I'll
be able to ride bikes with my family on our upcoming trips to DC and
NYC. This is just one of the reasons I have been coming to cycles de
ORO since the last millennium! " TS
"This business embodies in my personal opinion what it means
to own a business in American terms, to not worry with the details
and treat your customer as though he was your soul source of income
which in fact i think is what gets over looked by big cooperate bike
shops and dealers in the surrounding area."
"The personnel and store owner are friendly and helpful and while
the younger mechanics may be a lil short on tact they are never the
less dedicated and experienced, often doing a favor such as changing
a tire or tube, or tweaking your shifters and chain quickly and
efficiently when one is in a pinch and needs a hand to get to a ride
"The employees are also all experienced cyclists and will give you
plenty of friendly tips and invite you to the Greensboro Velo Club
(in which they participate) among other organizations and rides
helping you make connections with the biking community no matter
what type of riding you are into be it casual road and trail or hard
paced competition biking in either."
"If you want a shop which has a nice family run feel to it with
friendly honest people definitely go here and don't be afraid to ask
questions. you'll not encounter high end salesmen or opinionated
athletic specialists here. :)" BH
"Best, most community oriented bike shop in the Triad." GH
Via email "Thanks
again to you and your crew for putting on another great event today.
cycles de Oro is such a fun place to come to because of you and the
organization ( the people) that you have built."
"After the ride today a friend said he was getting some new wheels
from you. Then he asked if my wife and I rode our tandem any more.
That made me think back to your previous store where I purchased the
tandem. Good memories...a bike that my daughter and her husband rode
away from their wedding reception on. We keep it down in Beaufort
now and cruise around the town. Fun times supplied by you...."
"So, thanks again for today's ride opportunity and for creating such
a wonderful bike shop staffed by an impressive group. Also, thanks
for your support of the Burlington Velo Club. Wish Bannister was
still around to see it all." PH
"I recommend everyone to visit this establishment. I was treated
very well and had a great experience!" RD
bike shop in the land!" LA
"My bike works beautifully ...thanks so much...it's like a whole new
the excellent service and conversation tonight gentleman. It was
greatly appreciated." GW Jr.
Via email "A
big thank you to the guys at cycles de ORO! I walked into the shop
on Tuesday morning seeking a couple of replacement bolts for the
rack on my ~20 year old Haro hybrid, and the guys in the back knew
(okay, gave a very educated guess!) what I needed. That's more than
can be said for their "big name" competitor up the road, who
shrugged their shoulders and said they don't carry those parts. I
walked out with the two bolts and a new bottle of locally made chain
lube. Thanks, y'all!" RB
would like to thank Dale's guys for doing a great job building my
touring bike. I Love it. Thank you cycles de ORO!"
is a great shop! I road in the Polar Bear Ride for the first time
this year and had a blast. Great people!"
"...I wanted to tell you
that I actually just purchased a trainer from your store on
Monday! I got it for my husband's birthday, but I fully intend
to use it too (my kids have even asked if their bikes will go on
it!) - he loves it so far, and the guys who helped me with the
purchase were great and extremely helpful." BB
email "Dale, "Thanks. ___ is wildly in love with her new bike! And
I’ll look forward to being back soon for more." AQ
Via email "Hi Dale:
"I just want to let you know how much I LOVE my
S-Works Tarmac, I've put 300 miles on it up in the mountains and it
does everything PERFECTLY. Your tech guys are REAL pros at their job
- the bike fits like a glove and works great - please tell them
THANKS. Thanks for a great bike" DR
Via email "I can't tell you how excited I am about the refurbishing you did on
my bike! The bike is 2 lbs lighter, I'm averaging 2 miles an hour
faster and every change you suggested to my ideas was dead on the
money. I can't thank you enough!!" JJ
shop with just about everything. Apparently rated highly but more
importantly they seem to support virtually all the bicycle events
and activities hereabouts. Dealers for my favorite brand,
Specialized, but also have Giant and others. Huge selection, lots of
clothes, etc. Service department is also twice or more better
equipped than others. A bit slow getting work back but very good
work. Web site is a good resource for local events, etc."
had another visit this time for a fit session on my road bike. The
main repair dudes are curmudgeons (moody) but really know their
The Rhino Times
Bicycles, Sandals and the 100 Best Poems
by Orson Scott Card
Note: Orson Scott Card is a world
famous author with many works published including 'Ender’s Game' and
'The Abyss' (made into a movie.)
"When I was out in Utah, I got my bike out of my in-laws' storage
shed. Hadn't ridden it in a couple of years, and it needed
servicing. So I dumped it in the trunk of the car and headed for the
shop where I bought it.
The shop was gone.
So, come to think of it, were the last three bike stores I had
patronized over the past 30 years or so.
Finally I found a Schwinn dealership in Orem that serviced bikes
from other manufacturers, and as they did an excellent job of fixing
up my bicycle, I asked why the other stores had gone out of
"Wal-Mart," said the owner. "Target. Kmart. They sell cheap bikes
and don't service them. So people bring them in here when they break
down - which is usually right away - and then they get miffed when
we point out that the crummy bike they bought isn't worth repairing
- it's just going to have more stuff go wrong with it every few
Ironic, isn't it? People who shop by price alone are the ones most
in need of repairs for their bicycles - but because they bought
their cycles from stores that don't service what they sell, the bike
stores that would have stood behind their merchandise are out of
When you go to a discount store and see bicycles selling for half
the price of the bikes in the real bike stores, there's a reason,
for that low price, and it isn't just "volume, volume, volume."
They're not selling the same brands or the same quality as the bike
I shop at cycles de ORO in Greensboro, and when you look at the
bikes they sell, you'll see a few that are simply insane - you have
to be way more serious about biking than I am to pay that much for a
cycle. (Basically, these are racing bikes so light that they seem to
be made of polymerized air and a little pixie dust.)
But they don't sell anything, even at the low end, that they won't
I imagine the same is true at the other bicycle stores in town.
Now, I can think of several reasons for buying bikes so cheaply
made that they'll fall apart in no time:
(1) You're so rich that you can afford to throw away bikes and buy
new ones all the time.
(2) You're so artistic that you need a broken bike as a work of
sculpture in your yard.
(3) You live in such a high-crime neighborhood that you want a bike
no one would steal.
(4) Your husband wants the bike as the exercise-mania portion of his
midlife crisis, and you're sure the bike won't be ridden more than
about five times.
OK, I'm not being fair. Since I haven't bought bikes at Wal-Mart or
Kmart or Target, maybe those are great bikes and terrific bargains.
After all, it was their competition who told me those bikes fall
But I do know this: If everybody buys their bikes at the discount
stores, pretty soon there aren't going to be any specialty stores
where people know how to service a bike and keep it running
And when that happens, all bikes become disposable.
So if you can afford to pay something other than the rock bottom
price, give a thought to shopping at a bicycle store with a good
The lowest price isn't always the best deal.
Then again, the highest price isn't always the highest quality,
either. Which is why I'm perfectly happy, for instance, to buy most
of my shirts at Target.
But not my suits.
Then again, I don't wear suits. "